For Growing Hospitals


Customer Service

Innovations in Healthcare

Innovative approaches to transformation...

Children’s Hospital


Excellence in customer service is responding to your patients in a way that every patient leaves your hospital believing you saved their life.  It means that the nursing staff was awesome and their caring nature left the patient and family feeling like they were the best they have ever seen.  That’s customer service.  No book, no plan, no hyped up program, or score rating scheme will work.  Great customer service is just that--great customer service.  We have helped clients go from the 11th percentile to one of the best in the nation. If you want to be the market leader in healthcare, call us today to see how we can help!

Ever wonder why patient satisfaction organizations offer a host of ways to increase your scores?  Things like scripting?  Ways to increase the numbers?

At Innovations in Healthcare, we don’t focus on the numbers--we focus on the service.

If your organization attains to be the absolute leader in your market share, than we can help you meet and maintain that goal.  Our focus is on great patient care at a cost that meets your budget and satisfies the patient.

Our style and methods are not textbook.  We excel because we are involved in patient care and can deliver outstanding results!

Please call us today to explore how we can partner with your organization to exceed your patient’s expectations!


Process review


Tools and guidance

Interim leadership

Experience our implementation process...

that has never failed.

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